At Dietitian Saba (https://dietitiansaba.com), we provide professional nutrition and diet consultation services. Since these are digital/online services and not physical products, our refund and cancellation policy applies as follows:

1. Consultation Bookings

  • Once a consultation session is successfully booked and payment is made, it is non-refundable.
  • If you cannot attend your booked session, you may reschedule it (see below).

2. Rescheduling Policy

  • You may reschedule a session at least 24 hours before the appointment time without any extra charges.
  • Requests made within 24 hours of the session may not be accommodated.

3. Missed Sessions / No-Show

  • If you miss your scheduled session without prior notice, the session fee is non-refundable.
  • A new booking will be required for another consultation.

4. Technical Issues

  • If a consultation cannot be conducted due to technical problems on our side, we will reschedule at no additional cost.
  • If the issue is on the client’s side (internet, device, etc.), the session is considered attended.

5. Special Circumstances

  • In rare cases (e.g., double payment, booking error), a refund may be processed after review.
  • All refund requests must be sent via our Contact Page or email within 7 days of the issue.

6. Digital Products (E-books, Guides, Downloads)

  • All digital product sales are final and non-refundable due to the nature of instant delivery.
  • If you experience any issue accessing or downloading your product, please contact us and we will provide assistance.

7. Physical Products

  • We accept returns or exchanges within 7 days of delivery, provided the item is unused, unopened, and in its original packaging.
  • Due to health and safety reasons, opened or used items cannot be returned.
  • Customers are responsible for return shipping costs unless the product arrived damaged or defective.

8. Damaged or Defective Items

  • If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photo proof.
  • We will arrange a replacement or issue a refund as appropriate.

9. Refund Processing

Approved refunds will be processed back to your original payment method within 7 business day, depending on your bank/payment provider.

Contact Us

For any issues regarding refunds, returns, or rescheduling, please reach out via our Contact Page.

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